Effective Date: 25 March 2026
Welcome to Northern Beaches AI ("we," "us," or "our"), a trading name of Interview Management Solutions Pty Ltd (ABN 65 166 406 015). These Terms of Service ("Terms") govern your access to and use of our website at northernbeaches.ai, the Lucent Edge platform ("Platform"), our AI automation and voice AI solutions, and any related services, tools, or offerings (collectively, "Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
You must be at least 18 years old and capable of entering into legally binding agreements to use our Services. By using our Services, you represent and warrant that you meet these requirements.
Northern Beaches AI provides AI-powered services to Australian organisations, including:
(a) Lucent Edge Platform: A sovereign AI digital workforce platform that provides secure access to frontier AI models on Australian infrastructure. The Platform delivers AI capability through governed digital employees that draft, research, analyse, and support work across your existing tools and workflows.
(b) AI Automation and Voice AI Solutions: Voice automation systems, workflow automation, and integrated AI tools designed for small and medium businesses. These solutions may include AI-powered call handling, enquiry routing, lead capture, appointment scheduling, and integration with third-party business tools.
All Services are designed to augment and support human decision-making and professional judgement. They do not replace the independent judgement of users, and users remain responsible for reviewing, approving, and taking accountability for any outputs, decisions, or actions informed by the Services.
If you have been accepted into a founding practice intake for the Lucent Edge platform:
(a) Onboarding and Fees: Founding practice onboarding involves dedicated configuration, setup, and integration work. Onboarding fees and subscription pricing will be discussed and agreed during the review process, and confirmed in writing before any charges apply.
(b) Feedback: Founding practice participants may be invited to provide feedback on the Platform. Any feedback, suggestions, or ideas you provide may be used by us without restriction or obligation.
(c) Compliance Readiness: Founding practice participants benefit from early onboarding designed to support operational readiness ahead of the automated decision-making transparency obligations under APP 1.7 of the Privacy Act (commencing 10 December 2026).
(d) Preferential Terms: Founding practice participants may receive preferential pricing or terms in recognition of their early commitment and contribution to shaping the Platform. Any such terms will be confirmed in writing.
(a) Permitted Use: You may use our Services only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms.
(b) Professional Responsibility: Our Services are designed for use by professionals and businesses. You acknowledge that AI-generated outputs, whether from the Lucent Edge platform or our voice AI and automation solutions, may contain errors, omissions, or inaccuracies, and that you are responsible for independently verifying the accuracy and appropriateness of any output before relying on it in a professional or commercial context.
(c) Prohibited Conduct: You agree not to:
(d) Customer Rights and Consents: By uploading data, documents, or other content to our Services, you confirm that you have and will maintain all necessary rights, consents, and authorisations to provide that content to us and to authorise us to process it through our Services as contemplated by these Terms. Where you use our Services on behalf of clients or other third parties, you are responsible for ensuring that you have appropriate authority and consent to do so.
(a) Account Creation: To access certain features of our Services, you may need to create an account or provide credentials. You must provide accurate, complete, and current information when creating your account.
(b) Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must ensure that only authorised personnel within your organisation access the Services using your account.
(c) Notification of Breach: Notify us immediately if you suspect any unauthorised use of your account or other security breaches, and use best efforts to stop the breach.
(a) Fees: Our Services may require payment of onboarding fees, subscription fees, or other charges as agreed between us and confirmed in writing. You agree to pay all applicable fees as specified at the time of purchase, subscription, or as set out in your service agreement.
(b) Payment Method: Payments must be made via the methods specified on our website or in your subscription agreement. By providing payment information, you authorise us to charge the applicable fees to your selected payment method.
(c) Taxes: Unless otherwise stated, fees are exclusive of GST and any other applicable taxes. You are responsible for the payment of any applicable taxes arising from your use of the Services.
(d) Refunds: Fees are non-refundable except as required by Australian Consumer Law or as expressly stated in these Terms.
(a) Lucent Edge Platform, AI Models, and Sovereignty: The Platform accesses frontier AI models via sovereign Australian infrastructure (AWS Sydney region, ap-southeast-2). AI inference is conducted using Australian inference profiles to ensure that sensitive data remains under stronger local control during processing.
(b) AI Automation and Voice AI Solutions: Our automation and voice AI services may use a combination of Australian and international third-party platforms to deliver functionality. Where these services involve the processing of personal information outside Australia, we take steps to ensure compliance with APP 8 of the Australian Privacy Principles.
(c) Third-Party AI Model Providers: Where our Services transmit your data to third-party AI model providers for processing (such as for the generation of outputs), we maintain agreements with those providers that prohibit them from using your data to train, improve, or develop their AI models. Data transmitted to third-party AI model providers is processed solely for the purpose of generating the requested output and is not retained by those providers beyond what is necessary to return the output to our Services.
(d) Your Data: You retain ownership of all data, documents, and content you upload to or generate through our Services. We do not use your data to train AI models. Your data is processed solely for the purpose of delivering the Services to you.
(e) Output Ownership: As between you and Northern Beaches AI, you own all outputs generated by our Services in response to your inputs and prompts, including drafts, research summaries, analysis, and other AI-generated content. We retain all right, title, and interest in the underlying platform, software, models, templates, and methodologies used to generate those outputs.
(f) Data Handling: For details on how we collect, use, disclose, and protect your personal information, please refer to our Privacy Policy.
(g) No Guarantee of Accuracy: AI model outputs are probabilistic and may be inaccurate, incomplete, or inappropriate for your specific context. Voice AI systems may misinterpret speech or route enquiries incorrectly. We do not warrant the accuracy, reliability, or fitness for purpose of any AI-generated output across any of our Services.
(a) Privileged Information: We acknowledge that data processed through our Services may include information protected by legal professional privilege, litigation privilege, the work-product doctrine, or other applicable legal privileges (collectively, "Privileged Information"). We will handle all Privileged Information in a manner intended to preserve these protections and will not take any action that would reasonably be expected to waive or diminish them. The use of our Services to process or store data does not constitute a waiver of any privilege or protection associated with that data.
(b) Confidential Information: We treat all data you upload to or generate through our Services as confidential. We will not disclose your data to other customers or to third parties, except to our authorised service providers and subprocessors as necessary to deliver the Services, and as otherwise set out in our Privacy Policy. We will protect your data with the same degree of care we use to protect our own confidential information of similar nature and importance, and in no event with less than reasonable care.
(c) Compelled Disclosure: Notwithstanding the above, we may be compelled to disclose your data as required by applicable law, court order, or by proper legal or governmental authority. In such cases, we will give you prompt notice of the demand or order (to the extent permitted by law) and reasonably cooperate with you in any effort to seek a protective order or otherwise contest such disclosure.
(a) Our Intellectual Property: All content, materials, software, and intellectual property associated with the Platform and our Services (excluding your data and your outputs) are owned by Northern Beaches AI or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use our Services solely as permitted under these Terms.
(b) Your Content: You retain ownership of all content you create, upload, or generate through our Services. By using our Services, you grant us a limited licence to process your content solely for the purpose of delivering the Services.
(c) Derived Data: We may derive anonymised and aggregated statistical data from your use of the Services ("Derived Data"), provided that such data cannot reasonably be used to identify you, your users, or any individual associated with your data. We may use Derived Data for general product improvement and analytics. We will not use or disclose Derived Data in any manner that compromises the confidentiality or security of your data.
(d) Restrictions: You may not reproduce, distribute, or publicly display any proprietary content from our Services without prior written permission.
(a) Human Oversight: Our Services are designed with human oversight mechanisms, including human-in-the-loop review, authority limits, approval gates, and escalation pathways. However, ultimate responsibility for any decision, action, or output rests with the human user and their organisation.
(b) Your Obligations: You agree that:
(c) Not Legal Advice: The outputs generated by our Services are for informational and productivity purposes only. They do not constitute formal legal advice, and must not be relied upon as such. Where appropriate, any output should be reviewed or vetted by a duly qualified and licensed legal practitioner in the applicable subject matter and jurisdiction.
(d) Disclaimer: Except to the extent prohibited by law, our Services and all related outputs are provided on an "as is" and "as available" basis, without any representation or warranty of any kind, whether express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You understand that you are ultimately responsible for all decisions made, actions taken, and failures to take action based on your use of our Services. Outputs are probabilistic and should always be evaluated for accuracy as appropriate for your use case.
We strive to provide uninterrupted access to our Services but do not guarantee that the Services will always be available or error-free. We may suspend or terminate access to the Services without liability for maintenance, upgrades, security incidents, or other necessary activities. We will endeavour to provide reasonable notice of planned downtime where practicable.
(a) Termination by Us: We may suspend or terminate your access to the Services at our sole discretion if:
(b) Data Export: Upon termination or expiry of your access to the Services, we will provide you with a reasonable opportunity (not less than 30 days from the date of notice) to export your data from the Services, unless termination is for a serious breach of these Terms or applicable law. After the export period, we may delete your data from our systems in accordance with our standard data retention practices.
(c) Cessation of Use: Upon termination, your right to use the Services will cease immediately, and you must delete any copies of proprietary materials or documentation in your possession or control.
(d) Survival: The following sections will survive termination or expiry of these Terms: Section 7 (AI Models, Data Processing, and Sovereignty), Section 8 (Privileged and Confidential Information), Section 9 (Intellectual Property), Section 10 (Human Oversight, Professional Responsibility, and Disclaimers), Section 13 (Limitation of Liability), Section 14 (Indemnification), and any other provision that by its nature should survive.
(a) Exclusion of Liability: To the extent permitted by law, Northern Beaches AI shall not be liable for:
(b) Liability Cap: Our total cumulative liability for all claims arising out of or related to these Terms will not exceed the amount you paid for the Services during the 12 months prior to the event giving rise to the claim, or AUD $500, whichever is greater.
(c) Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded or limited.
(d) Essential Basis of Bargain: You acknowledge and agree that the limitations of liability and disclaimers in these Terms reflect a fair and reasonable allocation of risk between the parties, and form an essential basis of the bargain between the parties.
You agree to indemnify and hold harmless Northern Beaches AI, its affiliates, officers, and employees from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising from:
Neither party will be liable for any delay or failure to perform its obligations under these Terms (other than a failure to pay fees when due) to the extent that such delay or failure is caused by events beyond the affected party's reasonable control. Such events include, but are not limited to, natural disasters, acts of war or terrorism, epidemics, pandemics, government orders, power failures, internet or telecommunications outages, and industrial disputes. The affected party will use reasonable efforts to mitigate the impact of any such event and will resume performance as soon as reasonably practicable.
(a) Governing Law: These Terms are governed by the laws of New South Wales, Australia.
(b) Dispute Resolution: In the event of any dispute arising out of or in connection with these Terms, the parties will first attempt to resolve the dispute in good faith through negotiation for a period of not less than 14 days. If the dispute is not resolved through negotiation, it will be resolved exclusively in the courts of New South Wales, Australia.
(a) Independent Contractors: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
(b) Assignment: You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all of your assets. Any purported assignment in violation of this clause will be void.
(c) Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be interpreted to fulfil its intended purpose to the maximum extent permitted by applicable law, and the remaining provisions will continue in full force and effect.
(d) No Waiver: Neither party will be deemed to have waived any right under these Terms by lapse of time or by any statement or representation other than an explicit written waiver by an authorised representative. No waiver of a breach of these Terms will constitute a waiver of any other breach.
(e) Entire Agreement: These Terms, together with our Privacy Policy and any applicable subscription agreement or order, constitute the entire agreement between the parties with respect to the subject matter of these Terms, and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
(f) Marketing and Promotion: Unless you notify us otherwise in writing, you permit us to use the name and logo of your organisation in our marketing and promotional materials, including on our website, social media, and advertising. All goodwill in your name and logo remains with you.
We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. We will endeavour to provide reasonable notice of material changes. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of the revised Terms.
If you have any questions about these Terms or the Services, please contact us at: